Refund Policy

Effective Date: November 26, 2025

At CheapFlyo we aim to make booking and (when necessary) refund processes as clear and fair as possible. This Refund Policy explains how refunds are handled for bookings made through CheapFlyo.com, what you can expect, and how to submit a refund request. Please read this policy carefully before contacting support or initiating transactions.

1. General Overview

CheapFlyo acts as a booking facilitator and works with airlines, online travel agencies, and other third-party providers to complete reservations. Because tickets and services are issued by those providers, refund eligibility, fees, and timelines are primarily determined by the issuing airline or provider. CheapFlyo will assist in processing refund requests and communicating with providers, but we do not control their final decisions or internal processing times.

2. When Refunds May Be Available

Refund eligibility depends on the fare rules associated with the ticket and the policies of the issuing provider. Common situations where a refund may be available include:

• Fully refundable fares where the ticket rules permit cancellation and full reimbursement.
• Provider-initiated cancellations or significant schedule changes that materially affect travel plans.
• Refunds granted due to medical emergencies or other special circumstances that the provider accepts.
• Government-mandated travel restrictions, flight suspensions, or carrier insolvency events where the provider or regulatory authority requires refunds.

3. When Refunds Are Not Available

Some fares and promotions are non-refundable by design. Examples include:

• Non-refundable, deeply-discounted fares or tickets marked as non-refundable at the time of purchase.
• Fees charged by third parties (e.g., visa fees, travel insurance premiums, or certain service fees) that are non-refundable according to the vendor.
• Changes due to passenger no-shows or failure to meet check-in/boarding requirements unless the provider’s policy allows otherwise.

4. How to Request a Refund

To request a refund, please follow these steps so we can act quickly on your behalf:

1. Gather your booking details: booking reference (PNR / confirmation number), passenger name(s), flight details, and any supporting documents (medical certificates, provider notices, etc.).
2. Email our refunds team at refunds@cheapflyo.com with the subject line: Refund Request — [Booking Reference]. Include all documentation and a clear explanation of why you're requesting the refund.
3. Alternatively, use the contact form on our Contact page and choose “Refund Request” as the reason for inquiry. Attach any supporting files where possible.
4. Once we receive your request, CheapFlyo will validate the booking and submit the refund request to the issuing provider. We will reply with a confirmation and next steps within 2–5 business days.

5. Processing Time & Refund Method

After CheapFlyo forwards a validated refund request to the provider, processing times vary by provider and payment method. Typical timeframes are:

• Provider response: 7–21 business days (can be longer during peak travel disruptions).
• Refund posted to original payment method: once approved, refunds generally appear within 7–30 business days depending on the card issuer or payment processor.

If the provider issues a refund in a form other than the original payment method (e.g., credit voucher), we will notify you and explain the options. CheapFlyo does not control the speed at which banks or card companies post refunds to your account.

6. Fees & Deductions

Refund amounts may be subject to deductions such as airline cancellation fees, non-refundable taxes, or third-party service charges. CheapFlyo may charge an administrative service fee only when clearly stated at the time of booking or in our communications. Any third-party processing fees imposed by the provider are outside CheapFlyo’s control and will be deducted from the refund where applicable.

7. Chargebacks & Disputes

If you believe a refund was wrongly denied or if you experience delays beyond stated timelines, contact refunds@cheapflyo.com first so we can escalate the matter. If escalation does not resolve the issue, you may consider filing a dispute with your card issuer. Please note that chargeback processes have strict deadlines and requirements; always try to resolve with CheapFlyo and the provider before initiating a chargeback.

8. Refund Currencies & Exchange Rates

Refunds are typically issued in the currency used for the original purchase. If a refund involves currency conversion, exchange rates and conversion fees applied by banks or payment processors may affect the final refunded amount.

9. Special Circumstances

For exceptional situations such as bankruptcy of a provider, industry-wide travel restrictions, or government-ordered cancellations, CheapFlyo will provide guidance and work with applicable authorities and providers to pursue refunds or alternatives on your behalf.

10. Contact & Support

For questions about the refund status or to provide additional documentation, contact our refunds team at refunds@cheapflyo.com or use our Contact page. Include your booking reference in all correspondence to expedite handling.

Thank you for booking with CheapFlyo. We are committed to assisting you fairly and transparently when refunds are necessary and will do our best to support you through the process.