Privacy Policy

Effective Date: November 26, 2025

Welcome to CheapFlyo. Your privacy matters to us. This Privacy Policy explains how CheapFlyo ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit or use our website at www.cheapflyo.com and any related services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this Policy.

1. Information We Collect

We collect information that you provide directly and information that is automatically collected when you use the Service.

• Account & Booking Information: Name, email address, phone number, itinerary, passenger details, payment confirmation and other details you provide when searching or booking travel through our platform.
• Payment Data: Payment method and transaction identifiers. (Note: we do not store full payment card numbers on our servers; payment processing is handled by secure third-party payment processors.)
• Device & Usage Data: IP address, browser type, operating system, pages visited, search queries, clickstream data, and other analytics collected via cookies and similar technologies.
• Communications: Records of your communications with our customer support via email, chat, or phone, including feedback and dispute details.

2. How We Use Your Information

We use personal information to provide and improve our services, process bookings, communicate with you, comply with legal obligations, and personalize your experience. Common uses include:

• Processing reservations, confirmations, and refunds.
• Delivering customer support and responding to inquiries.
• Improving site performance, troubleshooting issues, and analyzing usage trends.
• Personalizing content, offers, and promotions based on your preferences and travel history.
• Preventing fraud, enforcing our terms, and protecting the security of our users and systems.

3. Legal Basis for Processing (EEA Users)

If you are in the European Economic Area (EEA), our legal bases for processing personal data include performance of a contract (e.g., booking travel), compliance with legal obligations, legitimate interests (e.g., fraud prevention, service improvement), and your consent where required.

4. Sharing & Disclosure

We may share information with third parties in the following circumstances:

• Travel Providers: Airlines, booking partners, and other travel service providers to complete reservations and issue tickets.
• Payment Processors: To process payments and refunds.
• Service Providers: Third-party vendors who assist with analytics, marketing, hosting, and customer support under confidentiality obligations.
• Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of CheapFlyo, our users, or the public.

We will never sell your personal data for marketing purposes. In limited cases, aggregated or anonymized data may be shared for analytics or research.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Service, remember preferences, collect analytics, and deliver relevant advertising. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

6. Data Retention

We retain personal information as long as necessary for business and legal purposes, such as completing bookings, complying with tax and accounting rules, resolving disputes, and enforcing agreements. Retention periods vary by data type and legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have rights including access to your personal data, correction or deletion, portability, restriction of processing, objection to processing, and withdrawal of consent where applicable. To exercise these rights, contact us at the details provided below. We may request verification of your identity before honoring requests.

8. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system is completely secure; we cannot guarantee absolute security.

9. Children

The Service is not intended for children under 16. We do not knowingly collect personal information from children under this age. If you believe we have collected such data, please contact us to request removal.

10. International Transfers

Your data may be processed and stored in countries outside your residence. When transferring data internationally, we use appropriate safeguards required by law to protect your information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will post an updated effective date and, where appropriate, notify you.

12. Contact Us

For questions, privacy requests, or more information, please contact:

Email: privacy@cheapflyo.com
Address: CheapFlyo Customer Care (see Contact page for full details)

Thank you for trusting CheapFlyo. We are committed to protecting your privacy and providing a transparent travel booking experience.